FAQ

Thank you for visiting Frequently Asked Questions.  We hope that you will find the answer to your questions here.  If by chance you are unable to find an answer, please submit a question or call or email us at:

1-800-520-0953 or awards@myribbons.com

Categories

• Support
• Shipping
• Our Company
• Ordering
• Artwork

Questions

• What is your standard production time?
  
  Standard production is 7-10 business days. After we receive an order, we generally ship it out approximately 1 week later. Shipping times vary from 2 - 7 days via UPS. If you have an event date that .... Read More
  

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• Do you have minimum orders?
  
  We are one of the few companies that do not require minimum orders on most of our products. Stock flat ribbons are sold in sets of 25 Custom ribbons do not have any minimums! We do charge a setup fee .... Read More
  

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• Do you sell other products not shown on this website?
  
  Yes. We also do laser engraving, full color mugs, pin back buttons, plaques, trophies, acrylic awards, promotional products and much more. To view other products that we offer visit our sister site at .... Read More
  

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• Can you deliver in time for our event?
  
  We will do everything in our power to make sure your order is delivered on time. If you have an event date, please tell in in the order comments box at the end of the order process. Look at our FAQ .... Read More
  

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• What is the charge to add my custom graphic to ribbons
  
  The charge to have your custom graphic printed on any custom ribbon is as follows: $25.00 for a small logo (2"x2") $35.00 for a large logo (2"x4") $45.00 for a large logo (2"x6") $55.00 for a large .... Read More
  

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• Can I call and place an order?
  
  Yes! You can call us any time in the hours 9-6 mountain time. One of our Awards specialists would be more than happy to assist you. 1-800-520-0953. Read More
  

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• Do you offer Rush Order Service?
  
  Most of the time! We will get your awards produced to meet any deadline or event date. Rush fees will be added to the order for less than normal production time. If you have a really close date, please .... Read More
  

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• What kind of artwork do you accept?
  
  You can email us a high resolution JPG, TIFF, PDF, or EPS, with your order ID referenced in the Subject line. GIFF images are discouraged, as they generally are not high enough quality. In order to .... Read More
  

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• Do you offer a 100% Satisfaction Guarantee?
  
  We do! We want you to be thrilled with the products you order from us. If there are any mistakes to your order we will replace it. We guarantee that your awards will be imprinted just the way you .... Read More
  

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• I need to change or cancel and order, what do I do?
  
  After your artwork has been approved, we submit your order to production. Since we manufacture most of our products, this is generally a quick process. We understand that changes or cancellations happen .... Read More
  

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• Trademarks and Copyrights
  
  All logos and trademarks shown on products on our website appear solely for illustrative purposes. Our use of the logos or copyrighted material held by other companies is not meant in any way to imply .... Read More
  

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• Free Custom Logo Graphic information
  
  We currently have a promotion that allows you to receive one free custom graphic for each order placed online at MyRibbons.com.  To qualify, your order must be over $100.00 in ribbon product (excluding .... Read More
  

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• What state is my order shipping from?
  
  We are shipping from Utah. General delivery times: California - 2 business days Idaho - 1 business day Washington - 2 business days Nevada - 2 business days Central US - 3-4 business days East .... Read More
  

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• How long have you been in business?
  
  MyRibbons.com is a division of Q3 Inc. We have been in business making awards and ribbons for 30 years! We have high quality products and great service. As a family owned company we care about every .... Read More
  

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