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100% Satisfaction Garauntee

We want you to be thrilled with the products you order from us.  If there are any mistakes to your order we will replace it.  We guarantee that your awards will be imprinted just the way you ordered them.

In the event that your imprint differs from the proof you approved,  we will reprint or refund your money. If your order arrives damaged or your items are defective in any way, we will promptly send a corrected order free of charge.

Please note: In order to issue a refund or reprint, we will need to arrange for a pickup of your damaged or defective order.  We must recieve your defective order to issue a refund.

To return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.

This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).